Delivery and Refund Terms

Last updated: July 24, 2026

1. General Information

As endcod, our delivery, cancellation and refund policies for our digital marketing and web design services are detailed below. These terms have been prepared in accordance with applicable consumer protection laws.

2. Delivery (Service Provision)

All of our services are digital services; no physical products are shipped. Delivery takes place when the service begins to be provided digitally.

2.1. Monthly Subscription Services (Google Ads and Instagram Management)

• Account review and setup begin within 1-3 business days after payment is confirmed.
• Campaigns and content go live within 5 business days after the required access (ad account, social media account, etc.) is provided to us.
• The service continues uninterrupted throughout the subscription period and renews monthly.
• The monthly performance report is sent by email at the end of each period.

2.2. One-Time Services (Web Design and Development)

• The project starts within 3 business days after payment and after the required content/materials are provided to us.
• Estimated delivery times vary by package: 2-3 weeks (Starter), 4-6 weeks (Professional), 8-12 weeks (Enterprise).
• Delivery is completed when the website goes live and access details are provided to the BUYER.
• These timeframes may be extended in case of content or approval delays caused by the BUYER.

2.3. Delivery Notification

The start and completion of the service are notified by email from support@endcod.com. In case of any delay, the BUYER is informed in advance.

3. Cancellation Terms

3.1. Before Service Begins

• You have the right to cancel within 14 days without providing any justification.
• Cancellation notice must be sent in writing to support@endcod.com.
• Refund will be processed within 10 business days.

3.2. After Service Begins

If the digital service has been initiated with your explicit consent, the right of withdrawal cannot be exercised. However:

• Monthly subscription services: Can be cancelled until the next billing date, but the fee for the current month is non-refundable.
• One-time services (e.g., website development): Completed work items are non-refundable; proportional refund for incomplete portions.

4. Refund Conditions

Full Refund Cases

• Service has not yet started
• SELLER cannot deliver the service
• Service cannot be provided due to technical reasons

Partial Refund Cases

• For incomplete project portions
• Pro-rata refund for remaining days in monthly subscriptions (only if agreed by parties)

Non-Refundable Cases

• Digital services started and completed with BUYER's explicit consent
• Additional work due to BUYER's change requests
• Third-party costs (Google Ads budget, server fees, etc.)

5. Refund Process

1. Request: Send your refund request with reasons to support@endcod.com.
2. Review: Your request will be reviewed within 3 business days.
3. Refund: Approved refunds will be processed via the original payment method within 10 business days.

6. Third-Party Costs

Costs of third-party services such as Google Ads, Facebook Ads, server rental, domain registration, etc. are excluded from refunds and must be handled directly with the respective providers.

7. Contact

For questions about delivery, cancellation and refund processes:

• Email: support@endcod.com
• Phone: +44 7520 644 809
• Response time: Within 24 hours

endcod is committed to maintaining the highest level of customer satisfaction and strives to find a fair solution in all cases.